supporting-our-team-and-our-clients-covid-19-update

Supporting our Team and Our Clients - COVID-19 Update

We would like to provide you with an update around the steps we are implementing to support the health and safety of our employees, our clients and our community, whilst minimising the impact to you and ensuring we have the resources required to support your business during the tough times ahead.

Being healthy and safe

  • The health, well-being and safety of our people and our customers are our priority!
  • We encourage everyone to adopt good hygiene habits such; regularly washing your hands, coughing into your elbow or disposable tissue, keeping a safe distance from each other and replacing handshakes with new elbow and shoe bump.
  • All non-essential travel has been cancelled or postponed, both domestic and internationally.
  • It is important to acknowledge that this is an incredibly stressful time for business owners and the community, and not to discount the importance of looking after your mental health as we tackle these challenges together.

What's different at Accountant Assist?

  • We are business as usual, all new and ongoing jobs will still be completed with top quality and efficiency. Please continue to send through your jobs as usual. We are well equipped and ready to maintain our exceptional client service.
  • Accountant Assist is already a cloud-based business, so working from home for our team won’t be difficult. We have taken the required steps to ensure that our team can operate from home when the time comes. Our servers and security are prepared and ready with regular back-ups being performed to ensure the highest level of security.
  • We advise that we will be limiting any non-essential face to face meetings and conduct phone calls or videos calls instead where possible. If you require a meeting with our team, we are happy to arrange an online meeting through cloud software such as Microsoft Teams and Zoom. We also have Teamviewer at our disposal, if you require any technical assistance.
  • If you need to contact us, please call any of our client managers, Lionel (1300 360 746), Kevin (0412 907 182), Henry and Josephine or email Support@accountantassist.com.au, we are always happy to help in anyway we can.

We know that there are going to be uncertain times ahead and how important it is to be on the front foot. We wish for everyone to stay healthy, safe and vigilant. We will keep you updated on how things progress from our side and are steadfast in our commitment to helping all of our agents during this challenging period.

For any questions or for more information, call us on 1300 360 746 or email Support@accountantassist.com.au.